I read that calling over Wi-Fi is not the best way, but I also can't make outgoing calls using 4G. What should I do?
‣
Click here to see if your problem cannot be resolved at the moment and what we're working on.
‣
- Reinstall the app. This ensures that you have the latest version, but also helps to rule out other potential problems. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Has this helped?
‣
It's possible that your mobile provider has limited coverage at the location where you're working or where you are. Your internet works fine when you send something in an app or open your browser, but calling through the app doesn't work. You can investigate the following:
‣
- No. Then we can conclude that the location where you are/were has poor coverage through your mobile network.
- Yes, continue reading.
‣
- Yes, they indicate that there is an issue. In that case, this would need to be resolved before we can determine if there's an issue on our end.
- If no, continue reading.
‣
- Continue reading below under 'The problem is not yet resolved' and indicate what your colleagues are experiencing. If there are none, you can skip this.
The problem is not solved yet
‣
- Open the app.
- Go to Profile.
- Go to App preferences.
- Scroll all the way down to Debugging.
- Turn on Remote Logging.
- Click Send under Send today's activity.
‣
- Make sure Remote Logging is enabled.
- Click Send feedback.
- Briefly describe your problem. For example:
- 'I can make outgoing calls with the app, but I can't receive incoming calls.'
- Provide a few examples of when it happened with as specific date and time as possible. For example:
- March 12 at 13:13 with phone number 0612345678.
- Today at 13:15 with phone number 0678910112
- Click on Send feedback.
‣
- Make sure Remote Logging is enabled.
- Note a few examples of when it happened with as specific date and time as possible. For example:
- March 12 at 13:13 with phone number 0612345678.
- Today at 13:15 with phone number 0678910112
If you'd like to troubleshoot the problem with us, please contact us.
Just click on the call icon in the bottom right corner of this page.