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Click here to see if your problem can't be solved at the moment and what we're working on.

• Reinstall the app. This ensures you have the latest version and eliminates other potential issues. Click here for step-by-step reinstallation instructions.
• Does your phone have the latest update? If not, update your phone.
• Restart your phone. Did this help?

Try calling via 4G/5G. If your problem is resolved or works better, we recommend using that network for better reliability. Read here for more about the network.

Turn off your Bluetooth. Does it work now? Read here for more information.

When you receive a call, the iPhone allows you to answer but the phone may still be secured with fingerprint or password. If you want to transfer a call, first make sure you unlock your iPhone and click on the Voys app. You will then be able to see your call and find the transfer option immediately.