Mijn headset werkt niet

Make sure your headset is only paired with your phone. Does it work now? If so, your headset might not be able to switch between multiple devices properly, or there may be a setting on one of the devices preventing it from switching easily.

To rule out any other issues with your app, we recommend checking if you can use the app without the headset.

• Disconnect the headset from your phone.
• Make a call using the app.
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Yes, I can make calls now.

Reconnect the headset to your phone. If the problem still persists, continue reading.

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No, I still can't make calls.
• Turn off Bluetooth. Can you make calls with the app now?
• If yes, click here.
• No, I still can't make calls. Click here to see if your 'new' problem is listed there.

• Make sure Remote Logging is enabled.
• Click Send feedback.
• Briefly describe your problem. For example:
• 'I can make outgoing calls with the app, but I can't receive incoming calls.'
• Provide a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112
• Click on Send feedback.

• Make sure Remote Logging is enabled.
• Note a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.