Wanneer ik probeer te bellen, hoor ik een 'nummer is niet bereikbaar'-toon

Click here to see if your problem currently cannot be resolved and what we are working on.

• Reinstall the app. This ensures that you have the latest version and also rules out other potential issues. Click here for step-by-step reinstallation instructions.
• Does your phone have the latest update? If not, update your phone.
• Restart your phone. Did this help?

Try calling via 4G/5G. Is your problem solved or does this work better? If so, we recommend calling via that network for better reachability. Read here more about the network.

Turn off your Bluetooth. Does it work now? Read here for more information.

• Log in to Freedom.
• Go to Dial Plans.
• Click on your phone number.
• Click on Edit Dial Plan.
• At the top of the dial plan, click on Add Step.
• Choose VoIP Account and select the account your app is connected to.
• Click on Save.
• Click on Save Changes.
• Have a colleague or yourself call the business number from another phone.
• Yes, this is working! Now try making an outgoing call. The successful incoming call may have helped to establish the connection for outgoing calls as well.
• No, it doesn't work. Continue reading.

• Log in to freedom.voys.nl with an Admin account.
• Go to Admin.
• Go to VoIP Account.
• Check the box next to your VoIP account for the app:

• Were you trying to call an international number? That could be the problem in this example. That option is not checked.
• Check the right call access options.
• Click on Apply.
• Try making a call now. Did it work?

• Make sure Remote Logging is enabled.
• Click Send feedback.
• Briefly describe your problem. For example:
• 'I can make outgoing calls with the app, but I can't receive incoming calls.'
• Provide a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112
• Click on Send feedback.

• Make sure Remote Logging is enabled.
• Note a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.